Frequently Asked Questions
What areas do you deliver?
We've expanded our delivery zone! Home delivery is now available as far and wide as Long Bay to Papakura, Bucklands Beach to Titirangi.
Type in your suburb in the cart page to see if your address is eligible.
How much does delivery cost?
Delivery is free for all orders over $100. We have no minimum spend and delivery charge for smaller orders is $13.80. We’re not able to accept offers to pay more for delivery outside of our delivery areas.
Which days do you deliver?
We’re delivering Monday — Friday. Please place your order online before 3pm for next day delivery.
When can I expect my delivery?
Please expect your order to arrive between lunchtime and 5pm. If you do not receive your order by 5pm on your chosen delivery date, email us at email@example.com.
It's likely that I won't be home when my order is delivered. Will you still deliver?
Yes. Simply place a note at checkout or we will leave your order in a safe place of our choosing with a text alert to say it’s arrived.
Is it possible to pick up in store?
Yes! You can pick up from our Point Chev, Ponsonby, Newmarket, Belmont, Britomart or Federal St stores from 8am onwards.
Can I pick up orders before 8am?
8am pick up is so we can be sure all orders are ready when you arrive. Our Pt Chev store can have orders ready by 7am if required. Please send us a special email to see what we can arrange. firstname.lastname@example.org
Are all of your products listed online?
Not quite. We’re in the process of adding more of our everyday items to the online shop. Some items do not pack or travel well, therefore milk and other more delicate items are not available for ordering online.
Why are some of your products ‘Sold out’?
This means we are between batches of this product and we’re making more soon. Our quantities refresh after 3pm each day, be sure to order quickly to avoid missing out!
Can I edit the details of my order?
Please send us an email outlining all of the changes to email@example.com. All changes must be notified by 3pm on the day prior to the selected delivery date. Please always reference your order number.
For recurring orders please have any adjustments in by the Friday prior to your expected delivery week.
Can I get my bread sliced?
Yes, leave a comment on your order.
How fresh is your bread and pastry?
Very. Your bread and/or pastries will have come out of the oven the morning of its delivery day.
Can I purchase a gift voucher?
Gift vouchers are available in-store only. Please visit any of our stores and we’ll write one out for you. We’re in the process of adding this to the website.
Are you still hosting Friday night pizza at Pt Chev?
Yes, starting again on Friday, 26th Feb. We'd love to see you there!
Still have a burning question to ask us that we haven't answered above? We're happy to answer your queries through email: firstname.lastname@example.org.