Frequently Asked Questions
What areas do you deliver?
We've expanded our delivery zone! Local delivery is available to a large area of Tāmaki Makaurau. We also have a courier option for any area's we can't reach.
Click here to view full details.
Which days do you deliver?
We’re delivering everyday. Please place your order online before 12pm for next day delivery.
When can I expect my delivery?
Please expect your order to arrive between 8AM and 1PM for local delivery. If you do not receive your order by 1pm on your chosen delivery date, email us at firstname.lastname@example.org.
It's likely that I won't be home when my order is delivered. Will you still deliver?
Yes. Simply place a note at checkout or we will leave your order in a safe place of our choosing with a text alert to say it’s arrived.
Can arrange a large order for a corporate gifts?
Absolutely. We can arrange individually bagged orders for pick-up and delivery. To get some specific advise, please email email@example.com with your vision. We're happy to walk you through the process.
Is it possible to pick up in store?
Yes! You can pick up from our Point Chev, Ponsonby, Newmarket, Belmont, Britomart or Federal St stores from 9am onwards.
Can I pick up orders before 9am?
9am pick up is so we can be sure all orders are ready when you arrive. Our Pt Chev store can have orders ready by 7am if required. Please send us a special email to see what we can arrange. firstname.lastname@example.org
Are all of your products listed online?
Not quite. We’re in the process of adding more of our everyday items to the online shop. Some items do not pack or travel well, therefore milk and other more delicate items are not available for ordering online.
Why are some of your products ‘Sold out’?
This means we are between batches of this product and we’re making more soon. Our quantities refresh after 12pm each day, be sure to order quickly to avoid missing out!
Can I edit the details of my order?
Please send us an email outlining all of the changes to email@example.com. All changes must be notified by 3pm on the day prior to the selected delivery date. Please always reference your order number.
For recurring orders please have any adjustments in by the Friday prior to your expected delivery week.
Can I get my bread sliced?
Yes, leave a comment on your order.
How fresh is your bread and pastry?
Very. Your bread and/or pastries will have come out of the oven the morning of its delivery day.
Can I purchase a gift voucher?
Gift vouchers are available online & in-store. Please note if you purchase a voucher online, it is for online use only. If you purchase a voucher in-store, that is for in-store use only. We’re in the process of creating a system where they can be used for either, but in the meantime, email us at firstname.lastname@example.org if you'd like an online voucher made into a physical one.
Are you still hosting Friday night pizza at Pt Chev?
Not currently, but we've got some big plans this summer for a burger night with a very special guest..
Stay tuned on our social media for updates.
Can I hire your space for a function?
We regularly host events in our stores after hours. If you'd like to discuss our options email us at email@example.com.Still have a burning question to ask us that we haven't answered above? We're happy to answer your queries through email: firstname.lastname@example.org.